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    Terms of Service

    Physio Cure Medical Center - FZCO

    Last updated: 14 May 2026

    1. Introduction

    These Terms of Service ("Terms") explain the rules that apply when you use our website, use Physio Cure Connect, book an appointment, buy a package, or receive treatment at Physio Cure Medical Center - FZCO. We are a Free Zone Company established under the laws of Dubai Silicon Oasis Authority, United Arab Emirates.

    In these Terms, "Clinic", "we", "our", and "us" mean Physio Cure Medical Center - FZCO. "Patient", "you", and "your" mean the person using our services, or the parent or legal guardian responsible for a patient under 18.

    By using physiocuredubai.com, using Physio Cure Connect, booking an appointment, or receiving physiotherapy services, you confirm that you have read and accepted these Terms.

    2. Definitions

    • "Clinic" means Physio Cure Medical Center - FZCO, located at Office 1510, SIT Tower, Dubai Silicon Oasis, Dubai, UAE.
    • "Services" means physiotherapy assessment, treatment, rehabilitation, and related healthcare services provided by the Clinic.
    • "Patient" means any person who receives, has received, or asks to receive Services from the Clinic.
    • "Portal" means Physio Cure Connect, our online patient management platform for existing patients.
    • "Website" means our public website at physiocuredubai.com.
    • "Session" means one physiotherapy treatment appointment.
    • "Package" means a pre-purchased bundle of Sessions sold at a discounted rate.

    3. Eligibility & Acceptance

    • You must be at least 18 years old to accept these Terms. If the patient is under 18, a parent or legal guardian must accept these Terms on the patient's behalf.
    • By booking an appointment, purchasing a Package, creating a Portal account, or receiving Services, you confirm your acceptance of these Terms.
    • If you do not agree with these Terms, please do not use the Website, Portal, or Services.

    4. Services Provided

    Physio Cure Dubai provides physiotherapy and rehabilitation services, including:

    • Assessment, diagnosis, and treatment for musculoskeletal, neurological, pediatric, sports-related, and chronic pain conditions
    • Post-surgical rehabilitation and recovery programs
    • Manual therapy, dry needling, electrotherapy, cupping therapy, and other evidence-based interventions
    • Personalized treatment plans developed by licensed physiotherapists and supervised by the Clinic
    • Free initial consultations (30 minutes) for new patients

    Important:

    • Our Services are not emergency medical services. In a medical emergency, call 998 in the UAE or go to the nearest emergency department.
    • Our physiotherapists may refuse, discontinue, or change treatment when clinical judgement or patient safety requires it.
    • Treatment outcomes vary between individuals. We do not guarantee specific results.

    5. Appointments & Cancellations

    5.1 Booking

    You may book appointments through the Website, Portal, telephone (+971 50 301 3005), or WhatsApp. We send booking confirmations by WhatsApp and/or email.

    5.2 Cancellation Policy

    • You must cancel or reschedule at least 6 hours before the appointment time.
    • If you cancel with less than 6 hours' notice, one Session will be deducted from your active Package.
    • If you purchased an individual Session, a late cancellation is non-refundable.

    5.3 No-Show Policy

    If you do not attend a scheduled appointment and have not received confirmation of cancellation or rescheduling, one Session will be automatically deducted from your active Package.

    5.4 Rescheduling

    You may reschedule at no additional cost if you do so at least 6 hours before the scheduled time. Rescheduling depends on therapist availability.

    6. Fees & Payments

    6.1 Session Pricing

    Our standard session rates are as follows:

    • Physiotherapy Session: AED 350 per session
    • Lymphatic Drainage Session: AED 350 per session
    • ANF (Amino Neuro Frequency) Session: AED 450 per session

    6.2 Volume Discounts

    Discounts are available exclusively for Physiotherapy sessions when purchasing packages of 5 or more sessions. Volume discounts do not apply to ANF or Lymphatic Drainage sessions. Discount rates are determined at the time of purchase and are subject to change at any time without prior notice. Current discount tiers are available on our Website through the Price Calculator.

    6.3 Payment Methods

    All payments must be made before treatment. We accept cash, credit/debit cards (Visa, Mastercard), bank transfers, and online payments through our secure payment gateway. All prices are in UAE Dirhams (AED) and include applicable taxes unless stated otherwise.

    6.4 Tabby Buy Now, Pay Later

    We offer installment payment plans through Tabby. Use of Tabby is subject to Tabby's own terms and conditions and credit approval.

    6.5 Insurance Pay & Claim Model

    The Clinic operates on a Pay & Claim basis. Patients pay the Clinic directly and receive detailed invoices and medical reports to submit to their insurance provider for reimbursement. This model allows our doctors to design treatment plans based on clinical need.

    6.6 Loyalty Program Discounts

    We offer discounts to holders of valid Fazaa, Alsaada, GEMS Rewards, and Homat Al Watan cards. Discounts cannot be combined with other promotional offers unless explicitly stated.

    6.7 Refund Policy

    • Standard-rate sessions/packages (AED 350/session) are refundable if cancelled for a reasonable cause.
    • Discounted or promotional packages are non-refundable.
    • Refund requests must be sent in writing to wecare@physiocuredubai.com.

    7. Session Packages

    • All Session Packages expire 180 days from the date of purchase.
    • Sessions cannot be transferred to another individual.
    • Package pricing reflects a commitment to completing the full treatment programme.
    • Expired, unused Sessions are forfeited and non-refundable.
    • In exceptional medical circumstances, the Clinic may consider a Package extension at its sole discretion.

    8. Free Consultation

    • The initial 30-minute consultation is provided free of charge with no obligation.
    • It includes a clinical assessment, condition explanation, and recommended treatment plan.
    • It does not include active treatment or therapeutic intervention.
    • One free consultation is available per patient per condition.

    9. Patient Portal: Physio Cure Connect

    • The Portal is provided for appointment management, progress tracking, Session Package purchases, and access to treatment records.
    • You are responsible for keeping your Portal login credentials confidential.
    • You must provide accurate and current information in your Portal account.
    • You must not share your account access with any third party.
    • The Clinic may suspend or terminate Portal access if these Terms are violated.

    10. Patient Responsibilities

    • Provide complete and accurate medical history, current medications, and relevant health information.
    • Tell your physiotherapist immediately about any change in your condition or any adverse reaction.
    • Follow the prescribed treatment plan, including home exercises and lifestyle recommendations.
    • Attend scheduled appointments or cancel/reschedule according to our policy.
    • Behave respectfully toward Clinic staff and other patients.
    • Tell us about insurance requirements before treatment begins.

    11. Clinical Standards & Compliance

    • The Clinic is licensed by the Dubai Health Authority (DHA), License No. 5411940.
    • All physiotherapists are licensed healthcare professionals registered with the DHA.
    • We follow evidence-based practice guidelines and internationally recognised treatment protocols.
    • Written informed consent is obtained before any treatment programme begins.
    • We adhere to UAE Federal Law No. (4) of 2016 concerning Medical Liability.
    • All treatments are conducted under the supervision of the Medical Director.

    12. Intellectual Property

    • All content on the Website and Portal is the property of Physio Cure Medical Center - FZCO or its licensors.
    • The brand name "Physio Cure Dubai", the tagline "Heal. Move. Winâ„¢", and associated logos are trademarks of the Clinic.
    • You may not reproduce, distribute, or modify our content without prior written consent.
    • Blog articles and health content are for information only and are not a substitute for medical advice, diagnosis, or treatment.

    13. Limitation of Liability

    • The Clinic's total liability shall not exceed the amount paid for the specific Services giving rise to the claim.
    • We are not liable for indirect, incidental, consequential, or punitive damages.
    • We do not guarantee specific treatment outcomes.
    • We are not liable for loss resulting from Website or Portal unavailability.
    • Our liability is subject to UAE law and professional indemnity coverage.

    14. Indemnification

    You agree to indemnify, defend, and hold harmless the Clinic from any claims arising from:

    • Your breach of these Terms.
    • Your provision of inaccurate or incomplete medical information.
    • Your unauthorised use of the Portal or Website.
    • Any third-party claims arising from your use of our Services.

    15. Governing Law & Jurisdiction

    • These Terms are governed by the laws of the United Arab Emirates.
    • Disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
    • For matters within DSOA jurisdiction, the applicable free zone regulations shall apply.

    16. Dispute Resolution

    1. Informal Resolution: Contact us at wecare@physiocuredubai.com so we can try to resolve the concern directly.
    2. DHA Complaint Process: You may file a complaint with the Dubai Health Authority through its official channels.
    3. Mediation: The parties agree to attempt mediation through a mutually agreed mediator in Dubai.
    4. Litigation: If the dispute is not resolved, it shall be resolved through the courts of Dubai.

    17. Force Majeure

    The Clinic shall not be liable for failure to perform any obligation due to events beyond its reasonable control, including natural disasters, pandemics, government orders, civil unrest, utility failures, cyberattacks, or acts of God.

    18. Severability

    If any provision is held invalid or unenforceable, the remaining provisions continue in full force. The invalid provision shall be modified to the minimum extent necessary.

    19. Entire Agreement

    These Terms, together with our Privacy Policy and any consent forms signed during treatment, constitute the entire agreement between you and the Clinic.

    20. Contact Information

    For questions about these Terms:

    • Entity: Physio Cure Medical Center - FZCO
    • Email: wecare@physiocuredubai.com
    • Phone / WhatsApp: +971 50 301 3005
    • Address: Office 1510, SIT Tower, Dubai Silicon Oasis, Dubai, UAE
    • Website: physiocuredubai.com
    • Patient Portal: Physio Cure Connect
    • Working Hours: Friday to Wednesday, 9:00 AM to 8:00 PM (Closed on Thursdays)