Question 1

What is physiotherapy and how can it help me?

Accepted Answer

Physiotherapy is a healthcare profession that uses evidence-based physical interventions to treat, manage, and prevent a wide range of conditions. At Physio Cure Dubai, our doctor-led approach goes beyond symptom relief to identify and treat the root cause of your condition, helping you achieve lasting recovery and improved quality of life.

Question 2

What happens during my first consultation?

Accepted Answer

Your first consultation lasts approximately 30 minutes and is valued at AED 175. The fee is waived when you attend at the original date and time booked. Our physiotherapist reviews your history, movement and pain, explains the findings, and recommends a personalized treatment plan.

Question 3

Do I need a doctor's referral to visit Physio Cure Dubai?

Accepted Answer

No referral is needed. You can book directly with us. However, if your insurance requires a referral for reimbursement purposes, we recommend checking with your provider beforehand.

Question 4

What conditions do you treat?

Accepted Answer

We treat a comprehensive range of conditions including back and neck pain, sports injuries, post-surgical rehabilitation, chronic pain, neurological conditions (stroke, MS, Parkinson's), pediatric conditions, women's health issues, shoulder injuries, sciatica, arthritis, and more. If you're unsure whether we can help, book a complimentary initial consultation.

Question 5

How do I book an appointment?

Accepted Answer

You can book through multiple channels: (1) Use our website's complimentary initial consultation booking form, (2) Call us at +971 50 301 3005, (3) WhatsApp us at the same number, or (4) Book through the Physio Cure Connect patient portal if you're an existing patient.

Question 6

What are your working hours?

Accepted Answer

We are open Friday through Wednesday, from 9:00 AM to 8:00 PM. We are closed on Thursdays.

Question 7

How long is each physiotherapy session?

Accepted Answer

A standard physiotherapy session lasts 45–60 minutes, depending on your treatment plan and condition. Your physiotherapist will ensure you receive the full attention and care needed during each session.

Question 8

What is your cancellation policy?

Accepted Answer

We ask for at least 6 hours’ notice. For treatment sessions, late cancellations or no-shows may deduct one session from the package. The initial consultation has a separate AED 175 rescheduling policy.

Question 9

Why does rescheduling my complimentary consultation cost AED 175?

Accepted Answer

The 30-minute consultation has a standard price of AED 175, which we waive when you attend at the original booked time. Rescheduling online without contacting the clinic adds a normally non-refundable AED 175 payment through Ziina. Call +971 50 301 3005 before changing the appointment if you need clinic assistance.

Question 10

How many sessions will I need?

Accepted Answer

The number of sessions varies based on your condition, its severity, and your response to treatment. Our physiotherapist will provide an estimated treatment timeline during your complimentary initial consultation. Many patients see significant improvement within 5–10 sessions.

Question 11

How much does a physiotherapy session cost?

Accepted Answer

Plans of one to four physiotherapy sessions are AED 350 per session. Discounted package totals are AED 950 for 5 sessions, AED 1,110 for 6, AED 1,288 for 7, AED 1,456 for 8, AED 1,629 for 9, AED 1,800 for 10, and AED 1,870 for 11. Use our online Price Calculator for plans of 12 sessions or more.

Question 12

Do you accept insurance?

Accepted Answer

We operate on a Pay & Claim model. You pay for your sessions at the clinic, and we provide detailed invoices and medical reports that you submit to your insurance company for reimbursement. This model allows our doctors to maintain full clinical freedom in designing your treatment plan without insurance limitations.

Question 13

How do I check if my insurance covers physiotherapy?

Accepted Answer

Call your insurance provider before your first visit and ask whether physiotherapy is covered under your specific plan. It takes about five minutes on the phone, and it makes the reimbursement claim much smoother later. Bring your policy or member ID when you call. We're happy to answer any follow-up questions about what documentation we'll provide for your claim.

Question 14

What payment methods do you accept?

Accepted Answer

We accept cash, credit/debit cards, and bank transfers. We also offer installment plans through Tabby (Buy Now, Pay Later). Additionally, we provide discounts for members of loyalty programs such as Fazaa, Alsaada, GEMS Rewards, and Homat Al Watan.

Question 15

Do session packages expire?

Accepted Answer

Yes, all session packages are valid for 180 days (approximately 6 months) from the date of purchase. Sessions cannot be transferred to other individuals.

Question 16

What is your refund policy?

Accepted Answer

Original-rate sessions and packages are refundable if cancelled for a reasonable reason. Discounted or offer-rate packages are non-refundable, as the reduced pricing reflects a commitment to completing the full treatment program.

Question 17

How does the complimentary initial consultation work?

Accepted Answer

The consultation is complimentary when you attend at the original date and time booked. Its standard price is AED 175. Rescheduling online without contacting the clinic adds a normally non-refundable AED 175 payment; call the clinic first if you need assistance.

Question 18

What should I wear to my appointment?

Accepted Answer

Wear comfortable, loose-fitting clothing that allows easy movement and access to the treatment area. For example, shorts and a t-shirt work well for most sessions. We recommend avoiding jeans or restrictive clothing.

Question 19

Will physiotherapy be painful?

Accepted Answer

While some techniques may cause mild discomfort, especially when treating acute conditions, physiotherapy should not be painful. Our therapists continuously communicate with you and adjust treatment intensity based on your comfort level. The goal is always to reduce pain, not increase it.

Question 20

What treatment techniques do you use?

Accepted Answer

Our treatments include manual therapy, therapeutic exercises, dry needling, electrotherapy (TENS, ultrasound), cupping therapy, kinesiology taping, postural correction, and neurological rehabilitation techniques. Your therapist will select the most appropriate techniques based on your specific condition.

Question 21

Can physiotherapy help me avoid surgery?

Accepted Answer

In many cases, yes. Physiotherapy is often an effective conservative treatment that can help patients avoid surgical intervention. We have numerous success stories of patients who recovered from conditions like disc herniation and severe joint issues through dedicated physiotherapy treatment.

Question 22

What is Physio Cure Connect?

Accepted Answer

Physio Cure Connect is our patient portal for existing patients. It allows you to book and manage appointments, track your treatment progress, purchase session packages, access your treatment notes and health records, and receive session reminders.

Question 23

How do I access the patient portal?

Accepted Answer

Use the patient portal button on our website and log in with the credentials provided after your first visit. If you haven't received your login details, please contact us and we'll set up your account.

Question 24

Can I book sessions through the portal?

Accepted Answer

Yes! The patient portal allows you to view available time slots and book your next session 24/7. You can also reschedule or cancel appointments directly through the portal, subject to our 6-hour cancellation policy.

Question 25

Where is Physio Cure Dubai located?

Accepted Answer

We are located at Office 1510, SIT Tower, Dubai Silicon Oasis, Dubai, UAE. The clinic is easily accessible from major roads and is conveniently located in the heart of DSO.

Question 26

Is parking available?

Accepted Answer

Yes, there is plenty of paid visitor parking available in the tower, as well as RTA parking in the surrounding area.

Question 27

What languages do your therapists speak?

Accepted Answer

Across the team, our physiotherapists speak English, Arabic, Farsi, Bangla, Hindi, and Urdu. Live Translation AI is also available to support clear communication in additional languages.

Frequently Asked Questions

🏥General

📅Booking & Scheduling

💰Pricing & Insurance

💪Treatment & Recovery

📱Patient Portal

📍Location & Accessibility

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